1551 Richmond Road Suite 2B Staten Island, NY 10304-2338
Tel 718-448-6800 Fax 718-448-9458
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FINANCIAL POLICIES
IT IS IMPORTANT THAT YOU TAKE THE TIME TO REVIEW THIS POLICIES.
1. Please be aware of your insurance benefits. Your insurance policy is a contract between you and your insurance carrier. It is your responsibility to be aware of your insurance company’s provision for payment of office visits, well-child visits and immunizations, co-payments, deductibles, and co-insurance.
2. If your insurance company requires you to choose a PCP, it is your responsibility to call and change the PCP to one of our physicians prior to the visit.
3. Unless a Financial Agreement has been made, self-pay payments are due at time of service. You may call our Billing Department at 718-982-6800 to arrange financial agreements if you are unable to pay at time of visit.
4. For the convenience of our patients, we accept Cash, Checks, Money Orders, Visa, Mastercard, Discover, and American Express. Payments may also be made by credit card via the telephone.
5. All returned checks will be charged a $25 returned check fee. After two returned checks, we will no longer accept personal checks on your account.
Our Billing Office is available during office hours to discuss our charges, insurance questions, the status of your account, and to help you with any billing or insurance questions.
NEW PATIENT POLICIES
1. All new patients must complete our patient forms prior to being seen. Established patients must provide the office with any insurance changes prior to being seen.
You can download the New patient package here
2. New patient appointments are booked in 30 min slot we strongly suggest to contact our office if your
NEW PATIENT POLICIES
1. All new patients must complete our patient forms prior to being seen. Established patients must provide the office with any insurance changes prior to being seen.
You can download the New patient package here
2. New patient appointments are booked in 30 min slot we strongly suggest to contact our office if your running late, please notify our office so they may switch the appointment to the appropriate time
RESCHEDULING AND CANCELATION POLICIES
If you are unable to keep your appointment, please call and reschedule. If you are running late, please notify our office so they may switch the appointment to the appropriate time; however if it is a well visit or a follow - up visit and we do not have that time slot available we must reschedule your appointment for the next available day
To avoid a long waiting time in our office, we prefer to schedule all visits. If you are later than 15 minutes for your appointment, we will try to work you back into the schedule, or perhaps offer an appointment to you with another provider. Out of courtesy to our other scheduled patients, we may be forced to ask you to reschedule your appointment.
All patients are encouraged to call with any questions. The office staff is trained to answer most non-clinical questions. For medical related questions or problems, the staff is not able to give any advice over the phone.
PHONE MESSAGE AND TELEPHONE ENCOUNTERS
Please keep in mind when leaving messages during office hours, our physicians are handling patients that are in the office. Your call will be returned once our physician finishes seeing patients in the office. If you feel your message is urgent and need to be addressed by phycisianplease schedule an appointment to be seen. If a doctor tells you to come in, please advise our front desk so they may give you the best time available.